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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All MCZ products

The group "New Technologies" offers for review the products of the plant MCZ: wood-burning stoves, pellet stoves with air and water circuits, built-in fireplaces, fireplace inserts
  • Stoves-fireplaces MCZ
    Stoves-fireplaces
    Bahr, Nogal, etc.
  • Pellet stoves with an air circuit MCZ
    Pellet stoves with an air circuit
    Alyssa-xx, Club-xx, etc.
  • Pellet stoves with a water circuit MCZ
    Pellet stoves with a water circuit
    AKI-xx, EGO-xx, etc.
  • Fireplace inserts MCZ
    Fireplace inserts
    Plasma, Airsystem, etc.
  • Pellet fireboxes with a water circuit MCZ
    Pellet fireboxes with a water circuit
    Vivo 85 and others.
  • Built-in pellet fireplaces with an air contour MCZ
    Built-in pellet fireplaces with an air contour
    Boxtherm 60, Boxtherm 70, etc.
  • Fireplaces built on wood MCZ
    Fireplaces built on wood
    Qubo 100, Qubo 60, etc.
  • Pellet boilers MCZ
    Pellet boilers
    Performa 35, Selecta 15, etc.
  • Fireplace cladding MCZ
    Fireplace cladding
    Prime, Sahara, etc.

NEW TECHNOLOGIES GROUP

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